We Care about Your Car is committed to providing high-quality services to all our customers. If something goes wrong or you are dissatisfied with our service, we want to know about it and will address your concerns promptly and fairly.
1. How to Make a Complaint
If you have a complaint, please contact us as soon as possible. You can reach us in the following ways:
- Email: info@carshieldhire.co.uk
- Phone: [Insert Phone Number]
- Mail: [Insert Physical Address]
Please provide us with as much detail as possible, including:
- Your name and contact details
- A detailed description of your complaint
- Any relevant documents or evidence
- Your desired outcome or resolution
2. Acknowledgment of Complaints
Upon receiving your complaint, we will acknowledge it within [insert time frame, e.g., 2 working days]. We will provide you with a reference number for your complaint and the contact details of the person handling your case.
3. Investigation
We will investigate your complaint thoroughly and impartially. This may involve:
- Reviewing relevant documents and records
- Interviewing staff members involved
- Seeking additional information or clarification from you
4. Resolution
We aim to resolve all complaints within [insert time frame, e.g., 10 working days]. If we need more time to investigate, we will inform you of the delay and provide an estimated resolution date. Once the investigation is complete, we will contact you with:
- A summary of our findings
- Our decision and any actions we will take
- Any options available to you if you are not satisfied with our decision
5. Further Steps
If you are not satisfied with our response, you can request a review of your complaint. Please contact us within [insert time frame, e.g., 14 days] of receiving our decision, and a senior manager will review your case.
If you remain dissatisfied after the review, you may seek external resolution through relevant regulatory bodies or ombudsman services.
6. Continuous Improvement
We value your feedback and use it to improve our services. All complaints are recorded and analyzed to identify trends and areas for improvement.
7. Confidentiality
All complaints are treated with confidentiality. Information will only be shared with those involved in the investigation and resolution of your complaint.
8. Contact Us
If you have any questions about our Complaints Policy, please contact us at info@carshieldhire.co.uk.
Your feedback is important to us, and we are committed to resolving your issues promptly and fairly. Thank you for helping us improve our services.